We've discovered a better way to treat customers. Now more than ever, consumers are spending more time and effort trying to buy a car online .

With all of the information on the internet, it is possible to research different makes and models, get car financing , find trade values , receive quotes from multiple dealerships, and search through vehicle inventories before they ever set foot on the car lot or talk to a salesperson.

Most internet departments at car dealers are comprised of fully commissioned salespeople. Many were simply moved from the sales floor to a computer and told to handle the leads because they knew how to operate a computer and send emails.

Our Customer Resource Center at Diffee is made up of individuals with retail management backgrounds. They are experts in customer service who are learning the technical aspects of cars.

“It's easier to teach someone the horsepower of a new 2008 Ford SuperDuty than it is to teach them how to treat a customer with respect. Customer service is an art – everything else is just a bunch of facts.”

Our Customer Resource Team will do whatever they can to keep you informed. Before you drive out to El Reno, OK , to look at a car, call or email them and they will “put their hands on it” and make sure it is here with no deals working on it. Contact Dandy O'Connor or Randy Green today to discuss your automotive needs.